Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Once dispatched, delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery and assembly services for an additional fee at checkout. Our professional team will deliver, unpack, and assemble your furniture in the room of your choice.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
Sustainability is a core value at Max and Lily. We use FSC-certified solid woods and non-toxic, low-VOC finishes to ensure our products are safe for your home and the environment.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment's progress in real-time.
Do you provide a warranty on your furniture?
All Max and Lily furniture comes with a 1-year limited warranty covering manufacturing defects and hardware issues to ensure your long-term satisfaction.